I’ve received a notification this morning saying my payouts are on hold whilst my account is being reviewed. I have no idea why and what’s happening. Can someone help me asap, I need this resolved immediately as a small business.
Hi yes I would love someone to help me asap
Hi yes could you help me
Hi, @Candicecreation !
Thank you for your post, I’m happy to share some context.
We are required to periodically review all accounts that use Shopify Payments. These reviews typically take 1-3 business days, at which point we’ll either reinstate your payouts, or contact you by email if we require more information about your business. Rest assured this is a normal part of doing business online, and our team works to complete these reviews as quickly as possible. If your payouts have been on hold for more than 3 business days, feel free to contact us via the Help Center for an update.
Please let me know if you have any other questions!