Why are my payouts still pending for a week?

Hello! I’m starting to get concerned as all my payouts have been marked as pending for more than a week now. I can’t see what the problem is, I have search through my Shopify admin and I’m certain my Shopify payments are set up what do I do?

Hi, @moncheries1 .

Thank you for reaching out! I am sorry to hear your payouts are pending. I recommend contacting our Support Team directly, as they can access your account and help you find out why your payouts are pending.