Why are my product images different sizes on mobile?

Topic summary

Mobile product images show inconsistent sizes in a Featured Collection on a collection page; one product (Folic Acid) appears larger than others on mobile. The goal is to make all product images uniform in size.

Access details were requested to diagnose the issue. The store URL and password were provided: https://vitassential.net/collections/shop-all (password: vitassential2023).

A proposed fix suggested setting the image ratio to Square via: Online Store > Themes > Customize > Collections > Default collection > Product grid > Product card > Image ratio = Square. This targets the Product grid layout.

The store owner clarified they are using a Featured Collection, not the Product grid, so the suggested setting does not apply. A screenshot of the Featured Collection settings was shared.

Images/screenshots are central to understanding the display issue.

Current status: Unresolved. Next steps likely require either guidance specific to the Featured Collection’s image ratio/cropping settings or direct inspection of the theme section with store access. The thread remains open.

Summarized with AI on January 11. AI used: gpt-5.

Password to view your store please