Why are my product images not linking to my products?

Shopify Discussion

Topic summary

  • Issue: Since last week, all product images in a Shopify store became disconnected from their associated products.
  • Scope: Affects more than 1,200 products, making manual relinking highly time-consuming. Re-uploading the product feed did not restore the image links.
  • Impact: The store reports five consecutive days without sales, causing significant revenue loss.
  • Status/updates: Shopify’s development team has acknowledged the problem and has been working on a fix for five days. No timeline or workaround is provided in the thread.
  • Requests: The poster asks whether other merchants are experiencing the same issue and seeks any updates from Shopify or the community.
  • Outcome: No resolution or confirmed workaround yet; discussion remains open.
Summarized with AI on January 1. AI used: gpt-5.
1

Last week a mega problem occurred in my store. All product images were disconnected from my products. Since I offer more than 1,200 products, it is a time-consuming job to reconnect everything.

Re-uploading the feed also does not get the images linked.

Who else is suffering from this?

Shopify’s development team recognizes this problem and has been working for 5 days to fix it. Because of this already 5 days no sales which is costing a lot of money…

Hopefully someone can give me an update about this issue.