Having a problem with media not appearing correctly when adding multiple photos for a product. What am I doing wrong?
Hi, @Mwilliams123 .
Thank you for reaching out, I would be happy to take a look into this with you. What theme are you using for your shop?
Default product is what is showing.
Are you able to share what Theme you are using?
I honestly have no idea. First day on the job. A previous employee set things up. Online store template theme drop-down menu says “default product” if that helps.
Hi @Mwilliams123 .
No worries! thanks for clarifying that. You should be able to check the theme name by heading to your admin and clicking Online Store>Themes>Current Theme:
If you are using a third-party theme, it may be an issue that the developers of said theme would need to take a look into. However, if you are using a Shopify theme, our theme team may be able to take a look. Something else to keep in mind would be if there was any code manipulation your team has done on your current theme.
Feel free to reach back out!
Hi, @Mwilliams123 .
It looks like you do not have access to the Theme’s area of the admin within your account permissions. I would recommend reaching out to your account owner to change your account permissions to give you access to this area, especially if you are to be editing and manipulating products. This should be a quick change for them to do on their end, here is a quick guide they can reference if they need help.
It is tough to determine what the issue with the product media is without the Theme information, I would recommend reaching out to your account owner to get this fixed up to start. Once you have done that, feel free to reach back out to this thread with the name of your theme. Alternatively, you could reach out to our live support team once you have that information, who will be able to access the account and take a closer look. If you choose this option, you can do this by logging into your store through the help center, searching your question/issue, then selecting “continue” at the bottom of the page that displays the search results.
I hope this helps!