Why are my products appearing twice on Facebook after integration?

Shopify Apps

Topic summary

A merchant integrated their Shopify store with Facebook but encountered duplicate product listings in their catalog. An AI assistant recommended removing the “Shopify by Facebook” integration from Meta Business settings, identifying it as the likely cause of duplication.

However, removing this integration caused unintended consequences:

  • The entire Facebook shop disappeared
  • All previously tagged products from the past year were lost
  • Products now show as hidden on Instagram
  • The catalog still displays duplicate products

A support representative acknowledged the issue: two integrations were simultaneously fetching products from Shopify, causing duplicates. They suggested installing a different integration app (Facebook and Instagram Shopping by CedCommerce) as an alternative solution, which offers 24/7 customer support and is free to use.

Status: Unresolved. The merchant lost significant work and the original duplication problem persists.

Summarized with AI on November 22. AI used: claude-sonnet-4-5-20250929.
1

My Shopify is connected to my facebook page … but every product is appearing twice

In Meta Business settings / Intergrations / Connected apps that I see 2 apps:

Shopify by Facebook

Shopify

Which one of these should I remove?

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Many thanks, Linda

2

Hello @GlassArtByLinda ,

It’s flareAI - your Fully Automated Free Sales Machine here. We are helping Shopify merchants providing solutions for the last few years in Shopify Community.

If helpful, please consider Like and Accept solution.

You should remove the “Shopify by Facebook” integration from the Connected apps section in your Meta Business settings. This is likely the cause of the duplicate products appearing on your Facebook page. Removing this integration should resolve the issue.

If the problem persists, please contact Shopify support for further assistance.

If you found the answer helpful consider supporting the Shopify Community by giving it a Like + Accept the solution.

Gina
flareAI

3

As you suggested, I removed “Shopify by Facebook”

My facebook shop disappeared - all my tagged products from the last year gone :disappointed_face:

I’ve spent this morning trying to get the facebook shop up and running again, but I can’t devote the time to retagging all my posts.

And the shop is not yet working in Instagram - it says all the products are hidden (though they’re available in the facebook shop)

Meanwhile the catalog still has all the products twice.

So, no this wasn’t the right answer, and it’s set me back a long long way :disappointed_face:

4

Hello merchant,

We are sorry to hear that your Facebook Shop has disappered.

The initial problem of duplicate products was the result of two integrations fetching your products from shopify store. However, uninstalling the integration could indeed have caused a loss of products.

To help you get your shopify store up and running again, we suggest you move forward and install a user friendly integration app such as the Facebook and Instagram Shopping app by CedCommerce.

The app is available on the Shopify store for free. Its an easy solution to your problems, and you would help you to effortlessly sell on Facebook and Instagram. Additionally, you’ll get a 24*7 customer assistance, that would help you with a smooth and stres free selling experience.

Hope this helps you.

Thanks.