Why are my products not loading on Eight-Queenstown theme?

Shopify Discussion

Topic summary

A store owner using the Eight-Queenstown theme reported products not loading on their website (fishoncustomrods.com).

Initial Resolution: Another user confirmed products were visible, suggesting the issue may have been resolved. The original poster clarified that an unannounced Eight Themes update had caused the problem, but now header issues have emerged.

Ongoing Concerns: The store owner expresses frustration with Shopify’s support structure—while support staff are helpful for basic issues, more complex problems require either contacting theme developers or hiring expensive Shopify experts (hundreds of dollars per hour). They’re concerned about:

  • Website malfunctions costing sales and revenue
  • Customers beginning to email about navigation problems
  • Being forced to learn backend/web design themselves to avoid excessive costs
  • Loss of control over potential expenses

Status: The original product loading issue appears resolved, but new header problems remain unaddressed. The discussion highlights broader concerns about support accessibility for technical issues.

Summarized with AI on November 23. AI used: claude-sonnet-4-5-20250929.
3

Sort of. Apparently there was an update I was unaware of through Eight Themes. But now I’m experiencing header issues.

As much as I like Shopify, I believe it’s become too large to provide hands on support. The gurus do a good job attempting to understand and help. But when an issue becomes larger than the gurus you are passed on to the Theme Developers or trying decide to hire a Shopify developer for hundreds of dollars an hour. This prospect troubles me because I lose control of potential excessive cost.

I can say Shopify has done an excellent job with forcing me to learn back office or website design. Every help ticket I have filed, I ended up having to learn how to correct the problem myself…which means my website is not working properly and is costing me sales and Shopify it’s earnings.

When my customers begin to email me about navigation experiences and issues, it might be time to seek other resources.

Fish On Custom Rods