Please if anyone can help. Our Shopify sales are not showing on the dashboard or monthly sales report but everything else is working. I can see the orders & conversion rate but it just not showing on the sales dashboard.
Please Shopify team help us solve this problem.
That’s happening for me right now too. Was worried it may have had something to do with giving access to a collaborator… but reading your recent post makes me think it could be a system issue.
This is happening to me right now as well!
Hi @AshWilson ,
There is an active issue that Shopify is currently working right now. You can check it here. Shopify is aware and currently investigating this. Please check status on the said link for updates
Hi, all!
Thank you for reaching out and posting to the Shopify Community.
As @made4Uo mentioned, earlier today Shopify experienced some downtime where sales data was not reflecting accurate information and not populating in the dashboard. Our developers have since resolved the issue and you should be able to see this information filter through the admin as per usual. We have updated our Shopify Status page to reflect the information that all systems are operational.
Prior to accessing your admin, I recommend going through the troubleshooting steps listed below:
If you continue to experience issues on your end, please reach out to our support via the Shopify Help Center so we can take a closer look.
Its not just the sale data its almost every metric that is missreporting from time to time every since the dashboard has been updated.
We have been seeing double the sessions on the previous day on the dashboard along with the reports & once the next 24 hours pass by the reports start reflecting the actual figures.
Why so? Is Shopify aware of this?
Hey @TheTreasureBox .
Thanks for reaching out.
If you are noticing discrepancies with the Shopify Analytics in your store and this is still occurring after you have cleared the cache from your browser. We will need to take a further look into the set up of your online store to advise further. Since we are unable to authenticate you over the Community forums due to the sensitive information that needs to be shared, I am unable to view the specifics. In this case, it would be best to reach out to our live support by navigating to the Help Center.
When you arrive on the Help Center, you will need to make the virtual assistant be aware that you would like to Speak with support and you will be connected with a Support Advisor accordingly.
Let me know if you have any questions.
