Help please. There is nothing in the bell
Topic summary
Multiple merchants report Shopify payment payouts stuck in “pending” status for extended periods—ranging from weeks to several months—with no payout dates displayed. Affected users describe frustrating experiences with support, including escalated tickets that go unanswered for days or weeks, and live chat responses that provide generic troubleshooting steps without resolving the issue.
Reported Solutions:
- One user resolved the issue by enabling two-factor authentication in security settings
- Several users successfully fixed pending payouts by re-entering their existing bank account details in Shopify admin, even though the information hadn’t changed
Common Complaints:
- No notifications or explanations in admin for why payouts are held
- Support creates tickets but provides no follow-up or resolution
- Shopify continues charging subscription fees immediately while withholding merchant funds (one user reports $31K held)
- Banks confirm no issues on their end, suggesting the problem is Shopify-side
- One user speculates Shopify may be using held funds for interest generation
Current Status: The discussion remains active with ongoing cases. Users are sharing workarounds rather than receiving official solutions from Shopify support.