Help! ive had my shipping rates set for years .
I haven’t changed a thing-
Recently I noticed that the orders ive been receiving have had reduced shipping charges which I did not make.
for example regular postage for a 500g Australia Post satchel I charge $12 but the customer only paid $10.91 on the final invoice. I went through the process of “ordering” online and its coming up at $12.
Is Shopify taking gst off the shipping. Is there something I need to change ??
im a little flumoxed- doesn’t seem a lot but every dollar counts
thanks in advance