I am currently having problems with my store doubling my shipping rates at checkout.

Hey @Mj_Junior , Welcome to the Shopify Community! This sounds like it could be a shipping profile issue. By default, only one shipping rate should be chosen by the customer, and they should not stack based on the number of items they have in their cart. However, this can occur if the customer ord…

My products are shipping from one supplier but I’m not sure if from that supplier it’s different location however if it’s so is there a way to configure the problem and make it a fixed rate. I’m using the general shipping profile with my rate at R169.99. As you can see below how my rate doubles …

Would you mind sharing a screenshot of your Shipping Profiles? I’d also recommend checking your Settings > Locations to check how many you have active.

[Screenshot_20231003-231245_Shopify.jpg] [Screenshot_20231003-231619_Samsung Internet.jpg]

I have one location and a 3rd part service that manages my inventory [Screenshot_20231004-003526_Shopify.jpg]

I also tried creating a new shipping profile with all my products in them but the same doubling action occurs.

Thanks for sharing those screenshots. It looks like we’ll need to access your account in order to take a closer look at what’s going on! Please visit our help center here and log in to get connected with an agent via live chat. Our team will be able to directly help you from there.

Why are my shipping rates doubling at checkout?

Payments + Shipping & Fulfilment

Mj_Junior October 3, 2023, 10:29pm 5

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Why are my shipping rates doubling at checkout?

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