Why are my Shopify payments disabled and how can I activate local currencies with Stripe?

Payments + Shipping & Fulfilment

Topic summary

A merchant’s Shopify Payments account was disabled, reportedly due to address verification issues. The merchant lives in a rented apartment and can only provide an electricity bill as proof of address, not traditional documentation. They’re relocating to Scotland in two months and have a lease agreement available.

Current Status:

  • Account remains disabled after support interaction
  • Merchant must continue working through existing support tickets
  • Verification process is ongoing but causing business disruption

Alternative Solutions Suggested:

Activating Stripe directly:

  • Contact support via chat requesting Stripe as payment provider
  • Provide specific reasons (better fraud tools, customizable rules, more payment features)
  • Support will manually activate after review

Third-party workaround:

  • Use ‘Shopify Stripe Checkout’ app for multi-currency support

Note: Stripe isn’t visible in standard third-party payment lists because Shopify acquired the technology, but can be manually enabled through support.

Summarized with AI on October 29. AI used: claude-sonnet-4-5-20250929.
2

Hi, @Ravneet8 !
Thanks for reaching out in our Community Forums and for sharing your concern, I’d be happy to provide some more information.

I understand that you have received a notification stating that your payments have been put on hold or disabled. This can happen for various reasons, and you will typically receive an email in your inbox or see a banner on the home page of your admin indicating this issue. To learn more about the reasons behind these actions, you should view the correspondence, which will provide further information. If necessary, you may need to follow specific steps outlined in our correspondence, and a member from the appropriate team will review your request. Please note that this process may take some time, but they will review it as soon as possible.

If you are interested in implementing a different payment provider, you can refer to our guide on how to set one up.

If you have any questions, please feel free to reach out to our team through the Help Center. To do this, you can ask the Virtual Shopify Assistant to contact support. It will guide you on the next steps to connect with a team member who can assist you further.

Please let me know how it goes or if you need any further assistance.