Why are my Shopify payments disabled and how can I activate local currencies with Stripe?

Payments + Shipping & Fulfilment

Topic summary

A merchant’s Shopify Payments account was disabled, reportedly due to address verification issues. The merchant lives in a rented apartment and can only provide an electricity bill as proof of address, not traditional documentation. They’re relocating to Scotland in two months and have a lease agreement available.

Current Status:

  • Account remains disabled after support interaction
  • Merchant must continue working through existing support tickets
  • Verification process is ongoing but causing business disruption

Alternative Solutions Suggested:

Activating Stripe directly:

  • Contact support via chat requesting Stripe as payment provider
  • Provide specific reasons (better fraud tools, customizable rules, more payment features)
  • Support will manually activate after review

Third-party workaround:

  • Use ‘Shopify Stripe Checkout’ app for multi-currency support

Note: Stripe isn’t visible in standard third-party payment lists because Shopify acquired the technology, but can be manually enabled through support.

Summarized with AI on October 29. AI used: claude-sonnet-4-5-20250929.
4

Hi again, @Ravneet8 !

Thanks for following up.

I can definitely empathize with your situation. We always do our best to keep merchants informed, especially when it has to do with accepting payments for your online store. Based on the context you provided, it sounds like your Shopify Payments account was put on hold in order to verify your documents, but you weren’t able to verify the documents due to your rental situation. Since I do not have access to your account, I ask that you continue to work with our team through the any existing tickets or through the Help Center as that is the best place to receive support.

Hope we can find a resolution soon!