My shopify payments are on hold and i don’t know why
Hey, @lorcanbudge ! Welcome to Shopify Community!
When your Shopify Payments account is on hold, it’s usually because of the standard verification process where you’re required to submit documents through your admin. It’s a good idea to view your admin’s homepage to confirm if this is the case and see if a banner prompting you to submit documents has appeared. If there is a banner, please feel free to comply with the requirement so we can complete the verification process and resume your account.
If you don’t have a banner prompting you to submit documents, or you do but it tells you to contact our support team, please visit https://bit.ly/3cJkx8V to create a support ticket so we can take a look at your account and let you know what needs to be done to remove the hold from your Shopify Payments account.
Since this is the next step I’ve marked this reply as the solution for the benefit of others who may discover this topic. Thanks!