Why are my Shopify payments on hold?

Topic summary

Shopify Payments placed on hold, resulting in all payment methods disappearing from the storefront and checkout being unavailable. The original poster says they submitted requested information but payments remain disabled and products can’t be purchased.

Another merchant confirms experiencing the same issue, with no payment methods visible to customers.

No troubleshooting steps or solutions are shared. Participants request Shopify’s assistance and agree to update each other if a fix is found.

Status: unresolved and ongoing; no confirmation from Shopify or concrete next steps in the thread.

Summarized with AI on January 10. AI used: gpt-5.

Not at all