Why are my Shopify payments still on hold after removing items?

I was emailed stating i had items that needed to be removed, which i did. Why is my account still on hold? I am in chat and being ignored like I actually have an agent that came in and I am being ignored he wont respond to anything i am saying. I need my funds released.

Hi, @ThreeMoons !

Our team handling live chats won’t have more information to share since you’ve already been in touch with an escalated support team. Please wait for a reply on your existing ticket. The team reviewing your account will follow up with you to let you know when there’s an update.