Why are my Shopify payments still on hold despite verification?

@everyone I have already verified all my business details but still my shopify payments are on Hold and costumers are not able to buy any stuff from my store. I talked to support team but they are doing just ■■■■ stuff by giving false deadlines.

Anyone who can help me please. I want it ASAP

Thank you

Hey, @Oomi1996

Eunice here from Shopify. Thanks for posting, and welcome to the Community.

I’m sorry to hear you’re experiencing a wait with this issue. I recognize the stress this has caused to you and your business; I would feel the same way if I was in your position.

Because you’ve already verified your business with us I take it that you’ve responded to the email that you would have been sent. Do you have your ticket number from this handy?

Hope to hear from you soon.

Hi Eunice,

34336696 this is the ticket for this case

Thank you

Thank you for providing your ticket number, @Oomi1996

I’ve flagged your message here in the Community with the relevant team. I can assure you that someone will be in touch as soon as possible :crossed_fingers:

Thank you for your patience.