Hi!
No replys what so ever.
I get no responds.
Topic summary
Payouts are on hold after the merchant submitted requested documents; they were told a 24–72 hour review, but it has been 1 week and 3 days with no response. Live chat cannot assist with this type of case, and the contact who emailed initially is no longer replying.
Support acknowledges the delay and explains higher-tier teams often need to coordinate with banking partners, which can extend timelines. They ask whether any follow-up occurred since the initial email; the merchant reports none.
Support further clarifies that typically only payouts are paused during account verification and sales can continue. They ask the merchant to confirm whether sales are also on hold.
No resolution or timeline update has been provided. Action items pending: confirm if sales remain active, and await Accounts team review/communication.
Key terms: “payouts” are the funds disbursed to the merchant’s bank account from sales; “account review” involves verification with banking partners to ensure the account is in good standing.