On my Shopify store there is a banner requesting updated information
To continue accepting payments, you need to submit some additional details about your business.
Your payouts from Shopify Payments are on hold while we review your account
I have entered the information as it shows on my IRS form and I keep getting an error message saying the information does not match. I need my payout in order to pay my employees. Does anyone know how to fix this issue?
Hey @villageme .
Thanks for reaching out.
I appreciate that you have let us know what the banner is displaying on your online store. While the Shopify Payments gateway is on hold, your customers can still make purchases on your online store. The hold on the account will not prevent your customers from completing the checkout, it will only hold the payouts for the time being.
With that being said, since you are receiving an error messaging when attempting to submit your documents. I would suggest reaching out to our support by logging into your store using our Contact Us page. This will allow us to securely verify you as the store owner before discussing the error you are experiencing with a Support Advisor.
Let me know if you have any additional questions.