When loading the page, my slideshow images show as a black screen with a white dash in the centre for about a second (no screenshot as too quick to capture but load the page and you’ll see). I’m not sure this was there before, did I possibly mess up the theme settings?
I understand as it’s fading in it should start with black, but it seems to linger too long and is a little jarring…
Hi @houssamalissa .
Thank you for your message and for sharing your store link, I would be happy to offer you some suggestions for this.
I was not able to replicate this issue when viewing your online store, are you seeing this on multiple browsers and devices as well? If not, this could simply be a browser issue that a quick browser history, cache and cookies clear could help with. That said, if you are noticing this issue on multiple browsers and devices, I would also recommend checking a fresh Shopify theme to see if the issue is replicated there.
To test this, you can log into your admin and head to Online Store>Themes>Theme Library>Free Themes then choose a free Shopify theme and click customize.
If your homepage image loads fine in your free Shopify theme, this points to a direct issue with your primary theme. You mentioned you are using the Motion theme, this is a third-party theme developed by a team called Archetype themes. If after clearing your browser history/cache and cookies, you are still seeing this issue, I would recommend reaching out to Archetype’s support directly as Shopify did not develop your theme. You can reach out to your theme’s developers directly via their website here, or via our Theme store directly here under “Support and documentation.”
Just a friendly reminder that if you have done any coding changes to your theme, your theme developers may not be able to support this. If that is the case, your next step would be to reach out to a local developer or hiring a Shopify Expert.
As an aside, I wanted to mention how much I enjoyed checking out your shop. I loved the professional colour scheme, branding photography and it looks like you have a really cool product. Can I assume that you have yet to launch your store as your password page is currently active? If so, I would love to send you our Shopify store launch checklist, which breaks down what you should ensure you have set up on your store and within your account to ensure a successful store launch.
I hope this information helps you moving forward, please do not hesitate to reach back out here with any questions you may have!
Thank you for the helpful input and kind words! I will definitely check out the material you sent.
I get it on my phone too. I’m not sure if it was always there or not but you’re right, I should pick up with the theme creators to find out if the issue persists…
Thanks!
