Why are my social media icons leading to error 404?

Shopify Discussion
1

My social media icons are showing in the footer, but when I click them, it says error 404 “Page not found”

Please help

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2

Any store information, please? Such as store URL and password to view your problem.

3

Hi @OliveM

This is Richard from PageFly - Shopify Page Builder App, I’d like to suggest this idea:

In this regard, you should check if the links of the social media icons are correct because if you link the wrong link it will lead to 404 pages

Hope you find my answer helpful!
Best regards,
Richard | PageFly

4

Hello @OliveM ,

I am Gina from flareAI app helping Shopify merchants get $7Million+ in sales from Google Search, on autopilot. Hope you are having a good day.

If the social media icons on your Shopify store’s footer lead to a “Page not found” error (404 error), there are various potential reasons and solutions to investigate.

  • Verify the URLs of your social media icons. Ensure they accurately point to the correct social media profiles or pages. Mistyped or incorrect URLs might be causing the 404 error.

  • In case you recently deleted or renamed your social media profiles/pages, the old URLs might still be linked in your Shopify store’s footer. Ensure that the URLs are up-to-date and correspond to the active pages.

  • Ensure that the links are properly formatted with “http://” or “https://” followed by the relevant social media domain (e.g., facebook.com, twitter.com). Broken links could arise from technical issues on your Shopify store or the social media platforms, so test them externally to verify functionality.

  • Confirm that your social media profiles/pages have public access, allowing anyone to view them.

  • Review any customizations made to your Shopify theme or third-party apps that manage social media links. Ensure that the settings and configurations are correct.

  • Check your theme settings, as some themes have specific social media settings that could affect the icons’ functionality. Make sure you’ve enabled the social media icons in your theme settings.

  • Sometimes, conflicts between apps or plugins can cause issues. Temporarily disable any third-party apps related to social media or page links and check if the problem persists.

  • Clear your browser cache and cookies to ensure you’re viewing the most up-to-date version of your Shopify store and that any cached errors are not affecting the links.

  • If you’ve attempted the above steps and still encounter the issue, don’t hesitate to reach out to Shopify’s support team for further assistance.

Don’t hesitate to ask if you need any further clarification.

Gina

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