Hello all. While trying out themes, the preview images for themes stopped working in the admin panel. Yet, images show up when I preview my site. I checked the Knowledge base and one answer was that it had something to do with responsive images. But the images were showing up yesterday, and today, after not changing any settings of note, the thumbnails and preview for the themes don’t show up. Also, I cleared the cache in Chrome. Still doesn’t work. Any ideas? Thanks!
Topic summary
Theme preview/thumbnails in the Shopify admin stopped displaying, though storefront previews still worked. Clearing Chrome cache didn’t help; no settings had been changed. A screenshot showed broken images within the admin.
Shopify acknowledged a platform issue affecting the Themes section of the admin and said developers were actively working on it. The original reporter later confirmed it was working again.
Another user then reported the same problem and asked for a fix. Support clarified the incident had been resolved platform‑wide; if the issue persists, it’s likely account/store specific and needs direct support review.
Current status: Resolved upstream. No changes on the merchant side were required.
Action if still affected:
- Go to the Help Center and contact Support.
- Log into your shop so Support can review account details.
- Choose a support option for investigation and next steps.
Open questions: None for the original case; follow‑ups should go through Support if symptoms continue.
Hi @Nitaigt ,
Thank you for reaching out to the Community! I’m happy to provide some assistance with this request, to ensure it gets resolved.
Our Developers are aware of this issue that’s impacting the themes section of the Shopify admin. Not to worry though, as it’s actively being worked and will be resolved as soon as possible. While I can completely understand the impact this may have caused, we appreciate all your patience as we work.
Please let me know if you have any other questions or concerns.
Thank you for the prompt reply. It’s working again.
1 Like
I am also having the exact same problem, what is the solution/fix?
thank you
Hi @BunkBuddy ,
Thank you for reaching out!
As this issue has since been resolved, I’d encourage you to connect with us directly. This will allow our support team to take a closer look, as we wouldn’t have access to any account details through the Community. They will be able to investigate that error further and share steps on how to proceed.
To connect, you can:
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Head over to our Help Center.
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Enter into the chat box Contact Support.
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Log into your shop.
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Select one of the available support options.
Please let me know if you have any other concerns.