Mismatch between dashboard order count and payout transactions export. The store’s homepage metrics, set to Month to Date (current month up to today), show 127 total orders and related KPIs like conversion rate. In contrast, the Finances → Payout → View Transactions CSV, filtered for this month’s orders, lists only 100 orders.
User workflow: Select Month to Date on the homepage; export the transactions CSV from Payouts; compare order counts between the two sources.
Key question: What explains the 27-order discrepancy between the dashboard’s total orders and the payout transactions CSV?
Context notes: The CSV export is from the Payouts transactions view; the homepage shows storewide order totals. No images or attachments are central to understanding.
Status: No responses or conclusions yet. The issue remains open with no identified cause, actions, or resolution.
The homepage of the store provides data such as total orders, conversion rate, etc. I set the timeframe to Month to Date and got 127 total orders. When I go into my Finances → Payout → View Transactions, I export the csv file and look at all the orders for this month so far, and it only shows 100 orders.
Am I missing something that’s causing the discrepancy?