total sales today not calculating correct, only 2 orders - 1 hasnt added the sales figure and other has only added part of the sale
both sales showing up in orders, no refunds - never had this issue before (i check daily
Topic summary
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Multiple merchants report incorrect or missing “Total sales” in Shopify analytics despite orders appearing and no refunds. Issues range from partial totals to several days of blank dashboards across one or more stores.
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Shopify staff acknowledged widespread delays in analytics/reporting, said developers were working on it, and later confirmed a fix was pushed and delays had recovered. The Shopify status page was marked resolved.
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Recommended steps: clear cookies/cache, try an incognito window or different browser/device, and contact Live Support for account‑specific investigation if discrepancies persist.
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Outcomes are mixed: some merchants saw data “catch up” after ~2 days and now report normal figures; others still experience mismatches, including one posting an image showing three days of empty totals and several noting ongoing issues after contacting support.
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Current status: officially resolved, but remaining edge cases persist for some users; unresolved cases are being routed to Live Support.
Hi, @reefloat .
Thanks for bringing this to our attention.
We’re currently seeing reports of multiple merchants with analytics and reporting errors on their store. Our developers are aware of this issue and are currently working on resolving it as quickly as they can. We appreciate your patience while we look into this!
3 Likes
day 3 and issue seems to have corrected itself (unless its been corrected by yourselves)
I have been having this same issue. This AM again noticed sales that show on our sales list are not showing up in our total Sales report.
Please Help!
i would advise waiting a couple of days, i saw an earlier post reporting the same as me and it also appeared to catch up on itself 2 days later
Yes I did file a report but it happened on Monday still doesn’t look resolved. and now it happened again today.
Are you still experiencing the issues with your sales reporting, @aproposslo ?
Our developers have since pushed a fix for this issue, so all sales records should now be showing up as normal. If you’re still seeing errors on your end however, please get in touch with our Live Support team so that we can take a closer look at your account from our end to further troubleshoot the situation.
To get in touch with our team, you’ll need to login to your store via our help centre here. Once logged in, select a topic that best fits your query or situation. From there, you’ll be taken to a page with a list of relevant support articles, and you can scroll to the bottom of that page to select your preferred contact method with our team.
Hi, seeing this same issue this morning: orders coming in but nowhere near matching correct total on the dashboard. Thanks!
same issue for me.
order and total sales as shown on home page doesnt match to real orders and sales
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I am also having this issue
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@Scott_Morris @eldadberko @steamyboy
Hi everyone, thanks for reaching out.
I can confirm that we were seeing multiple reports of delayed sales reports and analytics earlier today. We’ve since received confirmation from our developers that the delays have recovered, so all reports and analytics should have now fully caught up. We’ve also marked this issue as resolved within the Shopify status page.
Before rechecking your sales reports and analytics page within the Shopify admin, feel free to clear your browser’s cookies and cache. If you’re still not seeing the correct numbers reflected on your sales and analytics page, you can further troubleshoot this locally to begin with by following the guide below:
- Try to access your Shopify admin via an incognito window
- You can also try another browser. For example, if you’re using Safari, you can try accessing your admin on Chrome or Firefox
- You can also try to use another device, such as your mobile or a tablet
If after the troubleshooting above you’re still experiencing issues on your end, please contact our Live Support team via our help centre here. Our team can then securely access your store from our end to investigate this matter further.
I’m having this issue today. I’ve deleted my cookies. Closed and reopened the browser and tried accessing on another device. Total sales don’t match actual sale total.
Thanks for bringing this to our attention, @IMP34 . Appreciate that you’ve done some local troubleshooting on your end too!
Have you reached out to our Live Support team?
If not and if the issue still persists, your next step here is to contact our Live Support team so that we can securely access your account to perform a more detailed investigation. From there and if required, we can also liaise with our Technical Specialists for further support.
I am now having this same issue and i am seeing very little solutions beyond “wait, hold your breath and cross your fingers”. Are there other solutions for this???
I’ve got the same issue for me today too. It’ll probs be a universal thing that’ll be fixed soon
1 Like
yes mine is now working. it is always good to see others are having the same problem then we don’t feel so alone with the issue 
We’re having this same issue, have contacted Shopify support twice and it’s still not fixed, is this an ongoing issue/glitch!? Can someone help?
I am having the same problem 48 hours ago I lost my total online sales and now today sales from my 2 stores have disappeared I have nothing at all showing on my dashboard. No transaction history at all contacted Shopify 3 times maybe their working on it, (I doubt it).
Below is an image of what my dashboard has shown for the last three days.
This issue is persisting for me