Why are my updated theme pages not displaying after the update?

Store Design

Topic summary

Theme update from Spotlight v11 to v13 causes content pages edited via “Pages” (e.g., FAQ, Returns) to render as blank, while pages built through theme customization still display correctly. The storefront routes load (e.g., FAQ URL opens) but the page content area is empty.

Impact scope:

  • Existing standard pages are blank.
  • Newly created pages also do not show content.
  • Only theme-customized pages render as expected.

Troubleshooting attempted:

  • Assigned different templates to pages with no effect.
  • Created new pages; issue persists.
  • Tested in incognito to rule out cache/cookies; no change.
  • Verified that reverting to the older theme version restores functionality.

Current status: Unresolved. User is seeking guidance. Evidence points to an issue introduced in Spotlight v13 affecting page templates or content rendering, given that v11 still works.

Summarized with AI on January 3. AI used: gpt-5.
1

Hi,

Updated spotlight theme from 11 to 13. Then noticed that the quick link pages like FAQ, Returns etc were blank. The only pages that were working were ones that I had designed through theme customisation. The pages which I edited through ‘pages’ were all blank. I’ve tried creating new pages, but they don’t show either. I’ve assigned new templates and hasn’t worked. The site will open the page for FAQ for example, but show a blank page. Tried viewing in incognito mode in case it was a cookies/cache issue.

Everything still works on the older version.

Any ideas?