I went into shopify and checked to make sure they were in the correct order and they were in there. I read that they may show up with the most recently purchased at the top, but that doesn’t seem to be the order they’re in. There are just a couple that are in the wrong spots. I’ve never had this issue before. How can I fix it?
Hey @nikniksboutique ,
A few things come to mind.
First, I’d double check that the collection is using the sort order you expect (for example Manual if you’ve arranged the products yourself). If it’s already set correctly, try moving one of the affected items, save the collection, and then refresh the storefront to see if the order updates.
If only a couple of items are out of place it could also be worth checking whether any app is affecting the collection or product display or whether those products have anything different about how they’re assigned to the collection.
Could you clarify whether this is happening in a manual or automated collection, and whether the incorrect order appears in the Shopify admin, on your live storefront, or both?
Thank You !