Why are my website pages appearing blank when clicking a link?

Hi, can anyone advise on why pages are appearing blank when clicking on a link on my website?

Thank you :slightly_smiling_face:

Hi @scentihome

Thanks for reaching out here!

I can see that you are noticing an issue with pages appearing blank when clicking a link on your website.

Can you please share your store URL here if you are comfortable to do so? Also sharing the specific links that are problematic will be helpful, as I can confirm if the same behavior happens for me.

Are you seeing blank pages across multiple sections of your store such as products, pages, collections etc? Or is this happening specifically with pages that you have created and linked to the navigation on your store?

Have you made any changes to anything on your store that coincided with this problem such as theme code edits, app changes, domain DNS edits or navigation changes? There may be a few different reasons why pages would appear blank when clicking on a link on your store. Here are a few troubleshooting steps you can try in the meantime:

  • Check the URL and the link that you are clicking: Double-check to ensure the URL in the address bar is correct and that the link is pointing to the intended page. Sometimes, if a link is typed incorrectly or if thereโ€™s a typo in the URL, it can result in a blank page or error.
  • Clear your browser cache and cookies. This can help to solve these kinds of issues in many cases. Sometimes, outdated or corrupted cache data can prevent pages from loading correctly. After clearing your cache & cookies, try reloading the page to see if that helps.
  • Try accessing the links using a separate device and web browser if possible - this will help to identify if the issue is localized to your specific device setup.

Looking forward to hearing back with your findings!