Why are no products appearing in my online store menu?

Shopify Apps

Topic summary

A Shopify store owner reports that products aren’t displaying in their online store menu despite setting it up. Support suggested it might be a code issue.

Troubleshooting steps provided:

  • Verify collections are properly linked in the menu
  • Navigate to: Shopify admin → Online Store → Navigation
  • Edit menu items and ensure collections are correctly selected from the Link list
  • Add collections using the “Add” button

Alternative solution:
If the issue persists, contact the theme developer for guidance on manual code adjustments.

Related issue:
Another user reports their navigation bar has completely disappeared despite being on the basic plan where it previously existed, suggesting a potentially broader technical problem.

Summarized with AI on October 29. AI used: claude-sonnet-4-5-20250929.
2

Hi, @shopamazingdeal !
Thanks for reaching out in our Community Forums and for sharing your concern, I’d be happy to help.

I understand that you recently set up your navigation bar and your products aren’t showing up. I went through your shop and also noticed that when selecting your collections in your menu section, no products are being displayed. You will want to ensure that you have successfully linked your collections. To do this, please follow the steps below:

  • From your Shopify admin, go to Online Store > Navigation.
  • On the Navigation page, click the name of the menu that you would like to edit
  • In the Menu items section, click Edit menu item.
  • In the Name field, confirm the name of the collection. This will be displayed to customers.
  • In the Link list, select Collection, and then select the collection that you’re adding a link for.
  • Click Add.

If you are still having issues, another option would be to reach out to your theme developer and see if they can provide a step by step guide on how to change this line of code manually. Check out our Help Center resource here to learn how to contact your theme developer.

Let me know how that goes!