Why are only 10 items visible in my POS cart?

Shopify Apps

Topic summary

Shopify POS (point‑of‑sale) carts only display the first 10 line items; additional items remain in the total but are not visible for review or editing. This disrupts order verification for larger sales.

Impact and symptoms: some report scanned items showing odd numbers (not SKU), missing images, and appearing tax‑exempt. Issue is intermittent for certain users, consistent for others.

Tried fixes: support advised updating the app/device, checking permissions, resetting account/Bluetooth/network, and reinstalling. Most report no lasting fix. Temporary workarounds include:

  • Force‑closing and reopening the app (works for some, not all)
  • Saving the cart, restarting the app, then reopening the saved cart
  • Completing payment, printing the receipt, and correcting with an additional transaction if needed

Support status: acknowledged and “being worked on,” with no firm timeline previously. Guidance to avoid more than 10 items per sale drew criticism.

Latest update: one user states version 8.17 resolved it for them; others still affected. Suggested next steps: update to 8.17 and open a support ticket if the problem persists. Overall status: partially resolved/ongoing.

Summarized with AI on January 18. AI used: gpt-5.
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We are also having this issue. Shopify support told us the following:

To troubleshoot the issue with the POS app only showing ten products, you can try the following steps: confirm that the app and device are up-to-date, check app permissions, reset the account, reset the Bluetooth connection, reinstall the app, and reset the network connection.

None of these steps have worked and we can not reset our account as that would entail fully starting over. We have a big sale coming up and need to see more than ten products at checkout to double check our items, or remove an item if a customer changes their mind. Shopify PLEASE fix this, it’s a huge headache for our staff.