Why are only 10 items visible in my POS cart?

I had a chat with Shopify Support and they suggested resetting, uninstalling and reinstalling our Shopify POS app. Did all that and the problem persists as well as a new thing where it shows a scanned item with some weird number that is not the SKU and there is no picture and it show as a tax empt item. So don’t try that advice because it doesn’t help and added a new problem! I’m about to get back on the chat and see what the next solution is.