Product images reportedly fail to scale correctly on some mobile devices, causing display issues for at least one visitor. The site owner sees no problem on their own device and asks if a code-based fix is needed. A site link and a screenshot are provided; the screenshot is central for understanding the visual issue.
A responder tested the site on physical devices and via BrowserStack (a cross-browser/device testing platform) and could not reproduce the problem. They requested details on the affected device’s system configuration and browser to pinpoint the issue.
No fix has been identified yet, and the problem is not confirmed across devices. The next step is to gather specific device, OS, and browser information from the user who experienced the issue to diagnose further.
Status: unresolved/ongoing; awaiting device and browser details.
Hi,
I launched my website yesterday and a visitor told me that when she viewed my website on mobile the products images where not scaling properly (see image). On my device everything looks good. Is this a problem I could solve with some code? Here is my website link : Aikaetco.com
thank you!
We have checked for this issue in real system and browserstack but it is working ok. In which system configuration or browser you are checking?
