I disabled shipment out for delivery and shipment delivered and they still send. Why is this?
Hi @ReneeGDC ,
In this case, the optimum solution is to reach out to the merchant support team, they’ll look into it.
You can contact them via this page link: https://help.shopify.com
I hope this is helpful to you!
Hey @ReneeGDC .
Thanks for reaching out.
You can disable the shipping notifications that your customers receive by navigating to Settings > Notifications. Once you land on that page, you should be able to scroll down to see the option to uncheck the options for Out for Delivery and Delivered. I took a screenshot from my test store to show you the section I am referring to:
After you have made this change, be sure to Save the changes made before navigating to another area of the admin.
Let me know if that does the trick.