Hi. I have a website called samilahome.com but none of the set shipping rates are appearing. Wondering if anyone has an idea what the cause of this could be?
Thanks.
Topic summary
- Shipping rates failed to appear at checkout because products were incorrectly treated as digital items.
- Root cause: the “is a physical product” flag was not set to true, so Shopify did not calculate shipping.
- Fix: export the product listings and set the “is a physical product” value to true, then re-import.
- Outcome: shipping rates appeared after the correction; issue resolved.
Thankyou mate. The issue was that I needed to export the listing and set the value to ‘true’ for is a physical product. Shopify thought all the products were digital.