Monday morning when starting my POS I noticed the screen was different looking. Since that time we have been having problems with some of our items not scanning at the POS. I checked the system and these items are active and set for the POS. Any suggestion on how to correct this?
In these situations the best first step to troubleshooting is to uninstall and reinstall the app. Please allow up to 15-30 minutes for the app to resync with your catalogue (for large inventories). If the issue is persisting even after reinstalling the app you can then reach out to our retail support directly for additional troubleshooting and support.
In your POS app you can view all available support options including live chat and a direct phone number you can call.