Why are some customer names and emails showing as N/A in sales reports?

Shopify Discussion
1

Hello guys,

I got a problem. Whenever the customer wants to purchase our products, they have to leave their name and email address in the checkout page. But when I checked the sales by customer name report, some of the customer names and customer emails listed as N/A. Anyone knows why? and how to fix it?

2

Hi @huongnguyen ,

Hyde here from Shopify.

I would like to make sure I have understood you correctly. So can I just confirm that you edited your checkout form options to require that your customer enter both a first and a last name? And when checking your sales by customer name reports you said that some names are still showing up as “NA”?

I would need to see screenshots of your checkout form fields and the reports to get a better understanding of what’s going on. However, if you’d prefer to chat with our support in a 1:1 capacity, you can contact us through our help center.

I look forward to hearing from you!

All the best, Hyde.