Why are some menu items not working in my website's collection?

Technical Q&A

Topic summary

A user reported that several menu items linking to collections were not functioning on their Shopify website. They provided screenshots and a website link to demonstrate the issue.

Resolution:

  • After initial troubleshooting requests for theme header.liquid code, the issue was tested by another community member
  • Navigation menus (Deals, Gifting, Shop by Benefits) were confirmed working properly in Chrome browser
  • The original poster confirmed the menus are now functioning correctly on their end as well

Status: Resolved - the menu items are working properly. The discussion concluded with a recommendation for the StoreWatchers app to monitor store functionality and prevent similar issues through automated testing.

Summarized with AI on November 24. AI used: claude-sonnet-4-5-20250929.
1

Few menus are not working .inside meanu add collection but if i’m click it won’t work.Below screen shot page and mark few menu and wesite link below.

dhritimoy_0-1671432102234.png
dhritimoy_0-1671432102234.png1364×297 71.8 KB

https://www.natures-nectar.com/

2

Hello @dhritimoy
Please share your theme header.liquid code.

3

Hi,

Please check attach file. Header.liquid code is there.

4

Hello @dhritimoy ,

I just tested the navigation menu (Deals, Gifting, and Shop by benefits) on Chrome browser and each of the links are working. Can you please specify the menu item which is not working for you? Also, I would like to know which browser you are using.

5

Yes working it from my end also.

6

Great! Glad to know.

For Shopify merchants, it is important to make sure everything in the store is up-to-date however in a store there are a lot of executions going on as many apps, scripts, files execute to run an online store, It is difficult to keep an eye everywhere while you are busy running a business. To fix that we have a solution.

If you are interested in monitoring your store for unexpected errors with automated tests you should install the StoreWatchers.

It is an all-in-one app for store owners that want to make sure their store is running properly and be notified immediately to take action if there is an issue. It lets you run a variety of automated tests that will allow you to closely monitor your store’s functionalities such as customer login, product searches, add-to-cart button, or any other storefront operations.

Let me know if you are interested.