We have several orders missing from shopify. I can see them when I search the name, but when I search the order number nothing is there, it’s showing no such number. This is a huge problem. Please help.
Topic summary
Orders missing in Shopify search: some orders can be found by customer name but not by order number, which returns “no such number.” The issue is significant for the store and requires assistance.
Support guidance provided: Shopify Support cannot resolve account-specific issues in the public forum and asked the merchant to submit a support request via the provided link. Steps include logging in, selecting the relevant topic, then using live chat, email, or callback options shown below the help articles.
Outcome and status: The support-direction reply was marked as the solution to guide affected merchants to the proper channel. No technical cause or fix was provided within the thread; investigation will occur via private support. The discussion remains unresolved on the forum pending direct support follow-up.
Hey, @lequishapryor ! Welcome to Shopify Community!
We’d love to investigate the issue with looking up order numbers that you’re currently encountering. In order for us to do so, we’ll need to access your admin so we can replicate the steps to get to the issue and take a closer look at it. We’re not able to provide account-specific support via the Shopify Community at this time, but we’d be happy to continue assisting you through live chat, email, or callback. Please visit https://bit.ly/3cJkx8V and log in to your account to create a support request.
After visiting the link and logging in, you’ll be prompted to select the topic of your concern so we can connect you to the right articles and support team. Once you do, you’ll be able to find the options for support below the help docs that are presented to you.
Since this is the next step I’ve marked this reply as the solution for the benefit of others who may discover this topic. Thanks!