I got the same issue. I just setup recently, cannot find any listed products. It has been 2023!! Can anyone fix this?
Topic summary
Core Issue:
Products configured for Point of Sale (POS) are not appearing in the POS app, despite being visible in Shopify admin and having correct channel/location settings enabled. This affects both existing products that previously sold through POS and newly added items.
Reported Patterns:
- Problem occurs intermittently across multiple users since at least 2020
- Products often appear on iPhone POS but not iPad POS
- Issue persists through 2025 with no permanent fix
- Particularly problematic during customer transactions, causing lost sales and inventory tracking errors
Attempted Workarounds:
- Logging out/in: Temporarily resolves missing products but impractical for daily operations
- Reinstalling app: Provides temporary fix but problem recurs with new products
- Account reset: Reset POS account from iPad settings (Settings > Shopify POS > Reset Account)
- Data synchronization: Manually sync via POS settings > Connectivity > Data Synchronization
- Channel verification: Ensure POS channel is checked in product settings (not just inventory location)
- Product duplication: Some users duplicated problematic products to make them appear
Current Status:
No permanent solution exists. Users continue experiencing this issue intermittently, requiring repeated manual interventions that disrupt business operations and embarrass staff during customer interactions.