I have put individual sale on every product of my store. Upon visiting the live online store, it shows sale on some of the items and other are still showing on full price. Really confused. please help./
Topic summary
A store owner set individual sale prices for all products, but on the live storefront only some items show the sale price while others still display full price. They asked for help resolving the mismatch.
A Shopify support representative stated they cannot authenticate or access account-specific details via the public Community due to sensitive information. They therefore could not investigate the store’s setup within the thread.
Recommended action:
- Contact Shopify live support via the Help Center link provided.
- In the Help Center, inform the virtual assistant you want to “Speak with support” to be connected with a Support Advisor for a deeper review of the store setup.
No in-thread troubleshooting steps or causes were provided. Status: unresolved in the forum; next step is direct engagement with Shopify Support.
Hey @Jauhar00 .
Thanks for reaching out.
Since we are unable to authenticate over the Community forums due to the sensitive information that needs to be shared, I am unable to view the specifics. In this case, I encourage you to reach out to our live support to allow us to take a further look into your online store setup and advise further. You can get in touch with our live support by navigating to the Help Center.
When you arrive at the Help Center, you will need to let the virtual assistant be aware that you would like to Speak with support and you will be connected with a Support Advisor accordingly.
Let us know if you have any questions.