Why are some products not swiping/displaying all images but some are [mobile]?

Store Design

Topic summary

Issue: On mobile, some product galleries wouldn’t swipe through all images. Two collections (OIL BY STRENGTH and OIL BY FLAVOUR) showed only one image, while others (EDIBLES and LIFESTYLE) scrolled correctly on herbalorigin.co.uk.

Diagnosis/possible causes: A participant suggested the Shopify theme (site design) might handle images differently across collections, or there could be inconsistencies in product image setup or a temporary theme code glitch.

Suggested actions: Verify image settings for affected products; if settings are correct, consider adjusting the theme’s code.

Outcome/status: The original poster later reported the issue resolved on its own and galleries now work as expected. No specific fix was applied, suggesting a transient glitch. No further action items identified. Discussion effectively closed without a confirmed root cause.

Summarized with AI on December 22. AI used: gpt-5.
1

Hi guys,

Q. Why are some products not swiping/displaying all images but some are [mobile]?

Some pictures swipe and can see all photos but others are not?

The first two options from the shop dropdown menu [OIL BY STRENGTH/OIL BY FLAVOUR] all have multiple pictures in the product images but only show one/refuse to scroll. Unlike the other 2 options [EDIBLES/LIFESTYLE] which also have multiple pictures but do scroll/show?

Confused and need help!

www.herbalorigin.co.uk is the website.

Kind regards,

Lewis.

2

It sounds like there might be an issue with how your theme is handling the images for those specific collections. Sometimes, the problem can be due to differences in how the product images are set up in those collections or a glitch in the theme’s code.

I’d suggest double-checking the image settings for the products in the “OIL BY STRENGTH” and “OIL BY FLAVOUR” collections. If everything looks good there, you might need to tweak the theme’s code

3

Thanks for the response, seems it was a glitch perhaps and it does seem to be ok now, strange.

Kind regards.