Since two weeks ago every 10 min or so I’ve been getting multiple active carts when there are no visitors in the store at the time. Those carts does not show at the add to carts in Analytics.
On the live view there are “Active cart” graphs rise and the visitors counter shows 0, these carts does not show in Analytics.
Does anyone have a solution to this issue?
Anybody know this fake carts issue??
Happening to me too. I have 865 Active Carts right now.
Anyone ever get an answer on this? I am seeing the same thing.
It has been happening to me too. The weird part is that I can see activity (albeit minor, just one bar) in the real time page views within a minute, but it says I have 0 visitors. At the same time there are supposedly two people checking out. However, like you, none of this is showing up in the statistics. I’m unsure how to resolve this either - thought I’d respond in solidarity!
Same here. Many active carts but at the same time no visitors. Someone here have the solution for this issue?
For me it eventually just went away on its own in a couple days and never
returned.
Good luck
You possibly add your shopping cart link to Google Merchant Center.
I guess this is Google Merchant Center who does this for some reasons.
I am getting this too… sometimes 6 active carts… even when visitors are at zero.
Hi, @Feemish .
Thanks for joining the thread.
Live View shows real time data of what is going on in the shop at the moment. This can include bot activity which can result in active carts without visitor sessions being created. Reports such as the Online Store Conversion Over Time Report provide more robust and accurate data matching carts with visitor sessions.
If you’d like our team to take a more detailed look into this, please feel free to reach out through the Shopify Help Center.