Why are there strike through lines in my store description?

Store Design
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Topic summary

Issue: Merchant reports unwanted strike-through lines appearing in their store description and asks for help.

Next steps requested: A helper asked for the store URL (and password if the store is unpublished) to investigate.

Private sharing: The merchant preferred to share details privately. The helper agreed and explained how: copy and paste the recipient’s name to the sender in the inbox.

Status: No diagnosis or fix yet. The thread is awaiting the merchant’s private store details before further troubleshooting can proceed. The discussion remains open.

Summarized with AI on January 12. AI used: gpt-5.
1

hi, i have strike through lines going through my discription on my store, can anyone help please?

1 Like
2

Hi @cushtyshop

Would you mind to share your Store URL website? with password if its unpublish. Thanks!

3

hi, can i send you them privately?

4

Yes, sure!

5

how do i do that sorry?

6

Copy and paste the name to the sender in the inbox.