Hey Bont! I understand how challenging it can be to constantly lose chargeback cases. I’m sharing a few tips that may help you increase your chances of winning future disputes:
-
Stick to the rules: Make sure you are familiar with the rules and guidelines set by Visa, and Mastercard, and follow them closely. This can put you in a stronger position during a dispute.
-
Use compelling evidence: In a chargeback dispute, providing clear and compelling evidence can greatly increase your chances of winning. This can include transaction details, shipping information, customer communication, and any other relevant documents or information. Make sure the evidence you present is clear, concise, and directly relates to the dispute at hand. The more concrete and irrefutable your evidence is, the stronger your case will be.
-
Offer great customer service: Make sure your customer service policy addresses returns and exchanges promptly and effectively. Happy customers are less likely to initiate chargebacks.
-
Consider a chargeback management solution: Implementing a chargeback management solution can help you automate the dispute process and increase your win rate.
At the end of the day, the credit card issuer gets to decide on who “wins” the chargeback, and if not presented with appropriate amount of compelling evidence that’s formatted according to the card scheme rules, they tend to side with the customer.
I hope these tips will help you reduce future chargeback losses. Happy to answer any future questions.