Lately, we seem to be losing every chargeback and it seems very unfair. These are real customers and they don’t seem to be setting out to commit fraud, they just seem lazy or people who become agitated easily. Yesterday I lost a case where a customer ordered the wrong size item, they contacted us an…

What is the connection with the chargeback ?? Have you read our messages or simply trying to push an app A bit insulting to have someone pop up and suggest an app when it has nothing to do with the problem`The porblem is NOT about finding who id honest, who buys here and there , NO’ it is about the…

This feels like we should all come together and file a class action lawsuit. I lost a charge back for $3200. I spoke to customer before he bought numerous times, sent him an email with our return policy which states once opened and used cant be returned, it’s health product and there is sanitary iss…

That is awful. The thing you should do is contact the credit card company yourself and give them the date of purchase, name and last digits of the card. If anything, thye get the other version and put a bad note to that customer. We had a customer who dicede to refund us when we told her we were abo…

I did check all their info, he’s an accountant. I think he’s just an old grumpy man.

Even more scary because he knows the rules. Then do report him to the credit card company. If anything, this guy won’t be able to pull tht stuff with another person. If you are correct, the crdit card will put a bad note in his file and when he really needs it.

We simply called Amex to tell them about our situation and they told us they had not gotten our answer from shopify to defend ourselves. They wanted her name, and the adress but we were not talking to the bank of the lady, simply, the general number. You are a merchant and I think time to put press…

Thanks.. yes, in the case of AmEx, there’s only one bank - AmEx themselves. But when it’s Visa or Mastercard, there’s a plethora of issuing banks, so how would you even begin to know which one to contact based on only 4 digits? Totally agree about Shopify. It’s really sad. I just submitted a reply t…

But that is a different story because people can have their packages stolen. I hate ordering online because I have to sit home to wait for a package. And you must have heard about cars following Purolator for example and as soon as the driver drops the package, the guy gets out to steal the package.…

Yes, we also have a spot on the cart page that gives the customer the opportunity to choose “signature confirmation” for $5, and if they choose that, we include the service - and we do explain without signature confirmation, we are not responsible for lost or stolen packages. This customer chose NOT…

Why are we losing all chargeback disputes even with good customer service?

Shopify Discussion

stevemc January 14, 2024, 8:13pm 22

Good idea, but how do you know what is the issuing bank for the credit card used? It’s easy to say contact the credit card company, but how do you know which one?

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Why are we losing all chargeback disputes even with good customer service?

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