Lately, we seem to be losing every chargeback and it seems very unfair. These are real customers and they don’t seem to be setting out to commit fraud, they just seem lazy or people who become agitated easily. Yesterday I lost a case where a customer ordered the wrong size item, they contacted us an…

But that is a different story because people can have their packages stolen. I hate ordering online because I have to sit home to wait for a package. And you must have heard about cars following Purolator for example and as soon as the driver drops the package, the guy gets out to steal the package.…

Yes, we also have a spot on the cart page that gives the customer the opportunity to choose “signature confirmation” for $5, and if they choose that, we include the service - and we do explain without signature confirmation, we are not responsible for lost or stolen packages. This customer chose NOT…

p.s, I suppose they get tracking for their orders as well ? If you shop online yourself, you will notice all about risking loosing packages. This is what got me to write this and also, if I suspect something weird, I cancel. Had someone ordering for a movie set. Thing is I work part time in that fi…

We had a solid story against a chargeback and that is the one we told we would call the credit card on her and she got scared. But we wanted to do it. She ordered two garments, and she wanted to exchange for another size and she said she was in a rush to get them, so told her, reship yours now and s…

Also, set it that you accept charges manually and take aday to review, research and if not sure, void the order. We never tale risks, rather loose am orser tham streaaing ourselves

We really should all sue Shopify, Shopify is essentially not doing their job to protect thier customer (which is us), do we have legal ground to do it? I am totally down to do it

I called Visa and they asked for a number in the transaction details, I can’t remember which and they told me Chase was the issuing bank.

I think it would take a lot of cases where people who spoke to credit card companies keep the results, mention them here and if there is a group, send a letter to shopify to get their stuff together. I think they need to know first. If no move, then..why not

the transaction details is with the comfirmation at the bottom of the page. But it sounds good, you got help

Why are we losing all chargeback disputes even with good customer service?

Shopify Discussion

Pripri January 15, 2024, 12:58pm 30

Oups, typed too fast. We never tale risks, rather loose an order than stressing ourselves

Topic		Replies	Views
Why is the chargeback process so frustrating and lacking transparency? Payments + Shipping & Fulfilment shopify-payments	48	773	June 18, 2025
Chargeback - Any chance of winning a dispute? Payments + Shipping & Fulfilment fraud-protect	9	334	October 24, 2024
Need shopify support to contact me regarding chargeback incorrectly granted to customer Payments + Shipping & Fulfilment	10	179	August 5, 2023
#error! Shopify Discussion	9	152	March 16, 2024
Can we file a class action against fraudulent charge backs? Payments + Shipping & Fulfilment third-party-payment-providers	19	386	December 18, 2025

Why are we losing all chargeback disputes even with good customer service?

Related topics