Lately, we seem to be losing every chargeback and it seems very unfair. These are real customers and they don’t seem to be setting out to commit fraud, they just seem lazy or people who become agitated easily. Yesterday I lost a case where a customer ordered the wrong size item, they contacted us an…

Also, set it that you accept charges manually and take aday to review, research and if not sure, void the order. We never tale risks, rather loose am orser tham streaaing ourselves

Oups, typed too fast. We never tale risks, rather loose an order than stressing ourselves

We really should all sue Shopify, Shopify is essentially not doing their job to protect thier customer (which is us), do we have legal ground to do it? I am totally down to do it

I called Visa and they asked for a number in the transaction details, I can’t remember which and they told me Chase was the issuing bank.

I think it would take a lot of cases where people who spoke to credit card companies keep the results, mention them here and if there is a group, send a letter to shopify to get their stuff together. I think they need to know first. If no move, then..why not

I am in the same boat! Had a customer open a chargeback worth on 600 euro - lost the product & the money & 15$ charge fee. no one seems to be helping.

Not your fault but Shopify do not contact the bank at all, eventhough you give all your messages, they never did. So a lot of people use it to get product for free , with this loophole of shopify.

Well, now we check every customer, we ship only to billing adresses and new customers ( min 3-4 orders) cannot order more than 150$ approx on the store because sometimes they look suspicious, order 3 items to have delivered elsewhere , etc. We have a lot of rules and if anyone tries a chargeback , w…

Our average order is around $250 but it is not uncommon for a sale to be $1500. We often lose $1000 orders because the bank sides with the customer that has received their goods…

Why are we losing all chargeback disputes even with good customer service?

Shopify Discussion

Pripri January 18, 2024, 2:29am 34

the transaction details is with the comfirmation at the bottom of the page. But it sounds good, you got help

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Why are we losing all chargeback disputes even with good customer service?

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