Lately, we seem to be losing every chargeback and it seems very unfair. These are real customers and they don’t seem to be setting out to commit fraud, they just seem lazy or people who become agitated easily. Yesterday I lost a case where a customer ordered the wrong size item, they contacted us an…

I do not agree with you. Because when we called ourselves the credit card companies, they said, they never got the responses we gave to shopify against the customers. For example, you ship an item 300$, tracking shows as delivered, then the customer says I love it and asks if you have other colors,…

p.s, sorry about typing mistakes, it corrects after I write :0 I asked not hasked + others.

It is very bad, Makes it extremely hard on small businesses! You can literally show them the best evidence in the world with all the documents and pics. They will side with them. A customer said they didn’t receive their order UPS took a picture of it on their porch with house # in pic and I submitt…

Also long as they all get paid, they don’t care about us! Pretty clear

We’ve had a chargeback that was made in error by the customer and we still lost it. We’ve had a chargeback made by the customer’s bank in error and we still lost it (however we later received compensation from them in lieu of an explanation). We’ve also had a chargeback from a customer who probably …

Why are we not doing anything about it? This is not fair and our silent is what’s making it worse. These are business that should be protected. We should protest about it.

You’re absolutely right — this kind of situation is a business killer, and it’s unacceptable that we’re left vulnerable under policies that clearly favor the customer, even when we do everything by the book. We shouldn’t stay silent about it. This isn’t just frustrating — it’s a pattern of exploitat…

It is more like shopify never reply to the bank, because a customer did try and work with us, and the bank said that shopify never provided that we obviously sent it to shopify. Which make sense because some charged back we lost in the past we had made everything right, it was obvious the customer w…

I’ve commented on this subject before, but I think I can provide some clarity on what’s happening with bank decision making processes in these situations. We’ve had 3 chargebacks that we lost, and all of them were genuine purchases made by customers. The cardholder name, billing address and sender’s…

Why are we losing all chargeback disputes even with good customer service?

Shopify Discussion

Cape-Designs April 11, 2025, 9:19am 55

Call the credit card company and report that transaction was fraudulent from your account.. give the message clear, Don’t bleep with me!

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Why are we losing all chargeback disputes even with good customer service?

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