We built a tool to help merchants prevent delivery-related chargebacks before they happen, not just flag orders after the damage is done. Our platform analyzes merchant-side data across the Shopify network for things like past return abuse, reship requests, suspicious address behavior, even customer service interactions — to detect patterns that lead to scams, friendly fraud or refund abuse.
Then we automatically take action based on risk level — whether that’s flagging the order, requiring signature delivery, or canceling it before fulfillment. We’re not another generic fraud tool. We’re purpose-built to stop scams and chargeback-prone behavior at the delivery level — where most fraud slips through.
Would you be open to a free chargeback audit? We can show you how our platform would’ve handled your past cases (no integration needed to start).
Thanks for sharing your experience — it highlights exactly why this solution is needed.