Why are website pages appearing as products?

Shopify Discussion
1

Hi there!

We encountered a strange issue with our Shopify website. It seems that “pages” are showing up as products. How do we correct this? Any help would be most appreciated!

2

Hi, @BBT !
Thanks for reaching out in our Community Forums and for sharing your concern, I’d be happy to help.

I understand that you are experiencing issues with your pages and product pages. To gather more information and provide appropriate assistance, please feel free to share any relevant links and provide more details about the specific issue you are facing. For example, if clicking on a specific page on your storefront leads to a product page instead.

It is possible that you may need to update your navigation. You can view and modify your online store navigation directly from your admin. Follow the steps below to do so:

  1. Go to your Shopify admin and navigate to Online Store > Navigation.
  2. Click on the title of the menu that you want to edit and select one of the menu items that are affected.
  3. Check the Link field and ensure that the correct page is connected.
  4. If necessary, update the link and save your menu item.

Please let me know if this solution helps resolve the issue you are facing.

1 Like
3

Hi Mac! Thank you so much for the response! Please see images below.

To explain a little further, you will see that pages like “Customer Service” and “Order and Returns” are showing up as out of stock products.

shopify bbt 1.png
shopify bbt 1.png1403×667 118 KB

shopify bbt 2.png
shopify bbt 2.png1065×835 22.9 KB

1 Like
4

I have got same issue, have you resolved it yet? Can someone help

5

Hi @BBT and @260beard !

Thank you both for following up in this thread.

It appears that this issue can stem from the search function on your stores. If you are using a third party app for this feature, I suggest uninstalling it or contacting their support team.

If you are using the native theme search bar, it might be a good idea to get in touch with theme support so that they can take a closer look. Here are the options below:

  • If you are using a Shopify supported team, then you can get in touch with our theme support regarding this. We’d be happy to continue assisting you through the available contact methods in our Help Center. If you see the chat assistant, you can ask to contact support and it’ll guide you with your next steps on how to connect with a team member.
  • If you are using a third party theme, I suggest reaching out to your theme developer and to learn more about the issue. Check out our Help Center resource here to learn how to contact your theme developer.

Let me know how that goes!