Hello,
I am using the downloadable CSV file to upload customers into our shopify account. I have added tags within the tags section to help sort the customers into specific programs we run. However, once uploaded the tags are not attached to the customers. Is this something anyone else has experienced? Are we uploading or using the tag function incorrectly? Do I need to create a tag prior to uploading the customer?
Thank you!
Hey @Hygain ,
your described approach should be definitely working. If you add more tags, they should be comma-seperated like this: tag1,tag2,tag3
Do you use the same format? Here’s a step-by-step guide by Shopify how to import/export customer lists. You might check it out: https://help.shopify.com/en/manual/customers/import-export-customers
When you upload the file back to Shopify, is there any error? Or the file uploads successfully but you can’t see the tags?
Not experience the same, but you can consult your store developer to get a solution. Or contact the Shopify support team to get a quick solution.
Hello @Hygain ,
To fix this issue you need to arrange the tags in the format of (tag1, tag2, tag3, tag4) in your tags column.
For your help. we have also attached the sample CSV file, after adding the tags it works fine, you can use this file as a reference.
Hope it helps, let us know if you have any questions.
Regards,
CedCommerce
There are no error codes popping up. All other information loads with no troubles but when we click on the customer there are no tags present. Will try again and see if it works.
you can share the screen recording here, if possible.